{"id":550,"date":"2025-08-17T13:43:29","date_gmt":"2025-08-17T13:43:29","guid":{"rendered":"https:\/\/sickdogsurf.com\/?p=550"},"modified":"2025-10-08T15:58:02","modified_gmt":"2025-10-08T15:58:02","slug":"negative-and-positive-reviews-on-our-kite-safaris-why-i-dont-answer-them-on-tripadvisor","status":"publish","type":"post","link":"https:\/\/sickdogsurf.com\/es\/negative-and-positive-reviews-on-our-kite-safaris-why-i-dont-answer-them-on-tripadvisor\/","title":{"rendered":"Negative and Positive Reviews on our Kite Safaris &#8211; Why I finally started answering them"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\"><strong>Negative and Positive Reviews of Our Kite Safaris &#8211; Why I Finally Started Responding to Them<\/strong><\/h1>\n\n\n\n<p>For many years, I felt that reviews on platforms like TripAdvisor and Google Reviews were simply a tool for me to understand what went wrong (or what guests felt went wrong). I never replied, even when a review didn\u2019t exactly reflect what actually happened on board during our <a href=\"https:\/\/sickdogsurf.com\/kite-safari\">kite safari<\/a>.<\/p>\n\n\n\n<p>The reason is simple: I always felt that replying to a review doesn\u2019t promote a real conversation. I receive the review, I reply &#8211; and that\u2019s it. The kiter can\u2019t answer me back. So why should I reply? I prefer one-on-one conversations when I get feedback, whether it\u2019s through a call or a WhatsApp message. I appreciate the time spent in these chats, and I always come away with good energy and new ideas to improve. And usually, the kiter also appreciates knowing that their feedback hasn\u2019t been ignored.<\/p>\n\n\n\n<p>It\u2019s exactly this last point that pushed me, today, to start replying to reviews. Maybe some people feel that I\u2019ve been ignoring their feedback. And maybe it\u2019s also useful for future kiters to see how I handle the very few issues we\u2019ve had. Luckily, I don\u2019t have many negative reviews to answer (probably around 5, compared to more than 200 positive ones). It might feel a bit strange to reply to a review years later, but better late than never.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">ISSUES THAT CAME UP<\/h2>\n\n\n\n<p>Food: One guest once complained that the food wasn\u2019t good. Of course, taste is very personal, but honestly, the feedback from the overwhelming majority of our kiters has been really positive.<\/p>\n\n\n\n<p>Kite Gear: This has improved a lot, now we have modern kites on board. I\u2019m always working on getting new gear in, even if it\u2019s not the easiest thing to do in Egypt.<\/p>\n\n\n\n<p>Yacht not clean: This one is easy, if something isn\u2019t clean, just let us know on board and the crew will take care of it right away. Simple as that.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">WHAT WENT RIGHT<\/h2>\n\n\n\n<p>A lot of kitesurfing: It\u2019s an intensive kite week, and we make sure you spend as much time as possible in the water. After all, that\u2019s what you\u2019re here for.<\/p>\n\n\n\n<p>Good energy: For this, I need to thank you\u2014you always bring great energy on board. I just make sure I don\u2019t spoil it \ud83d\ude09<\/p>\n\n\n\n<p>A good yacht: Our yachts are on point, comfortable, practical, and modern.<br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">TALK TO ME<\/h2>\n\n\n\n<p>It\u2019s simple, <strong>talk to me on board if something is not right<\/strong>. I always tell everyone at the beginning of the trip: we can solve a lot of problems right away if you just let me know. If something\u2019s not ok, we\u2019ll do our best to fix it.<\/p>\n\n\n\n<p><strong>I\u2019ll take this chance to remind everyone &#8211; I\u2019m always available on WhatsApp or email (you can find my contacts <a href=\"https:\/\/sickdogsurf.com\/contact-us\">here<\/a>). If you ever feel like sharing your opinion and have a quick chat on how to improve things, I really need it and appreciate it.<\/strong><br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Negative and Positive Reviews of Our Kite Safaris &#8211; Why I Finally Started Responding to Them For many years, I felt that reviews on platforms like TripAdvisor and Google Reviews were simply a tool for me to understand what went wrong (or what guests felt went wrong). I never replied, even when a review didn\u2019t exactly [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":492,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-550","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Negative and Positive Reviews on our Kite Safaris - Why I finally started answering them - Kite Cruises, Kite Safari and Kite Lessons in Egypt - Sick Dog<\/title>\n<meta name=\"description\" content=\"Negative and Positive reviews - How do I address your feedback after our kite safari in Egypt\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sickdogsurf.com\/es\/negative-and-positive-reviews-on-our-kite-safaris-why-i-dont-answer-them-on-tripadvisor\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Negative and Positive Reviews on our Kite Safaris - Why I finally started answering them - Kite Cruises, Kite Safari and Kite Lessons in Egypt - Sick Dog\" \/>\n<meta property=\"og:description\" content=\"Negative and Positive reviews - How do I address your feedback after our kite safari in Egypt\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sickdogsurf.com\/es\/negative-and-positive-reviews-on-our-kite-safaris-why-i-dont-answer-them-on-tripadvisor\/\" \/>\n<meta property=\"og:site_name\" content=\"Kite Cruises, Kite Safari and Kite Lessons in Egypt - Sick Dog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/sickdogsurf\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-17T13:43:29+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-08T15:58:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sickdogsurf.com\/wp-content\/uploads\/2025\/09\/team_rob.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1027\" \/>\n\t<meta property=\"og:image:height\" content=\"538\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Roberto\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Roberto\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/sickdogsurf.com\\\/es\\\/negative-and-positive-reviews-on-our-kite-safaris-why-i-dont-answer-them-on-tripadvisor\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sickdogsurf.com\\\/es\\\/negative-and-positive-reviews-on-our-kite-safaris-why-i-dont-answer-them-on-tripadvisor\\\/\"},\"author\":{\"name\":\"Roberto\",\"@id\":\"https:\\\/\\\/sickdogsurf.com\\\/es\\\/#\\\/schema\\\/person\\\/6640a4dd930a49a6ca918a38945b2d55\"},\"headline\":\"Negative and Positive Reviews on our Kite Safaris &#8211; 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